Mostbet Pakistan Privacy Policy

Mostbet is committed to protecting the privacy of every player who uses the platform. This Privacy Policy explains how Mostbet collects, uses, stores, and protects the personal data of players registered at mostbet-khelo.net, and sets out the rights that players in Pakistan have over their own information.

This document should be read alongside the Mostbet Terms and Conditions. Together these two documents form the complete agreement between Mostbet and every registered player. By creating a Mostbet account and using the platform, you acknowledge that you have read this Privacy Policy and consent to the data practices described within it.

Mostbet takes a straightforward approach to privacy: we collect only the data we genuinely need to operate the platform safely and fairly, we protect it using strong technical measures, we do not sell it, and we give you clear ways to exercise your rights over it. If you have any questions not answered in this document, contact the Mostbet support team at support@mostbet-khelo.net.

Mostbet operates the online gaming platform available at mostbet-khelo.net, offering sports betting, esports betting, casino games, card games, Teen Patti, Baccarat, Ludo Games, and related products to registered players in Pakistan. For the purposes of this Privacy Policy, Mostbet is the data controller — meaning we are responsible for deciding how and why your personal data is processed.

Mostbet operates under a valid gaming licence. The platform is designed specifically for Pakistani players, with all transactions conducted in Pakistani Rupees (PKR) through local payment providers including Easypaisa, JazzCash, NayaPay, SadaPay, IBFT, and Visa/Mastercard.

For all data-related enquiries, players may contact the Mostbet Data Protection team directly at: support@mostbet-khelo.net. Our support team operates 24 hours a day, seven days a week, in both Urdu and English.

Mostbet collects personal data in three ways: information you provide directly, information generated automatically by your use of the platform, and — in limited circumstances — information from third-party verification services used for identity and age verification.

Information you provide directly to Mostbet:

• Full name as it appears on your Pakistani CNIC or passport.
• Date of birth (used to verify the 18+ age requirement).
• Pakistani mobile number used as your primary account identifier.
• Email address, if provided during registration or subsequent account updates.
• Residential address in Pakistan, collected during identity verification.
• CNIC number and copies of identity documents submitted for KYC (Know Your Customer) verification.
• Payment method details — including linked Easypaisa/JazzCash account numbers, bank account details for IBFT, or masked card numbers for Visa/Mastercard.
• Communications sent to Mostbet support, including chat transcripts and email correspondence.

Information collected automatically when you use Mostbet:

• Device information including device type, operating system version, and unique device identifiers.
• IP address and approximate geographic location derived from it.
• Browser type and version (for web platform users).
• Platform usage data including games played, bets placed, session duration, pages visited, and click patterns.
• Transaction history including all deposits, withdrawals, game wagers, and bonus activity on your account.
• Login times, frequency, and locations.
• Cookie and similar tracking data as described in Section 10 of this Privacy Policy.

Mostbet uses the personal data it holds for specific, legitimate purposes directly related to operating the platform and serving players. We do not use your data for purposes beyond those described below without obtaining your explicit consent first.

Mostbet will never use your personal data for automated decision-making that produces legal or similarly significant effects on your account without giving you the opportunity to request human review of that decision. If your account is flagged by an automated fraud detection system, a member of the Mostbet compliance team will review the case before any account action is taken.

Mostbet processes your personal data only when there is a lawful basis to do so. The four legal bases Mostbet relies on are:

• Contract: Processing is necessary to provide the service you signed up for — creating and managing your account, processing your deposits and withdrawals, and running the games and betting markets you participate in.
• Legal Obligation: Some data processing is required by law — including identity verification for anti-money laundering compliance, age verification to enforce the 18+ requirement, and regulatory reporting obligations.
• Legitimate Interest: Mostbet has a legitimate business interest in preventing fraud, ensuring platform security, and improving the platform experience through anonymised analytics. Where legitimate interest is relied upon, it is balanced against players' privacy rights and will not override them.
• Consent: For activities like sending marketing communications or promotional SMS messages, Mostbet relies on your explicit opt-in consent. You can withdraw this consent at any time by updating your communication preferences in account settings or by contacting support.

Mostbet processes all player transactions in Pakistani Rupees (PKR) through a range of local payment methods including Easypaisa, JazzCash, NayaPay, SadaPay, IBFT bank transfers, and Visa/Mastercard. The privacy of your payment data is handled with particular care given the sensitivity of financial information.

How Mostbet handles payment data specifically:

• Easypaisa and JazzCash transactions are processed via direct API integration with the respective payment provider. Mostbet stores only the transaction reference, amount, and the linked mobile number associated with the wallet — not full wallet credentials.
• NayaPay and SadaPay transactions are handled through secure payment gateway integrations. Account numbers are stored in masked form.
• IBFT bank transfers require you to provide bank account details. These are stored encrypted in Mostbet's systems and used solely for the purpose of processing your requested transactions.
• Visa and Mastercard transactions are processed by a PCI-DSS Level 1 compliant payment processor. Mostbet never receives or stores full card numbers — only the last four digits, card type, and expiry month/year for account display purposes.

Mostbet retains payment transaction records for a minimum of five years from the date of the transaction, as required by applicable anti-money laundering regulations. These records cannot be deleted on player request if they fall within the legally required retention period.

Mostbet does not sell player personal data to any third party under any circumstances. Data is shared with external parties only in the limited situations described below, and only to the extent necessary for the specific purpose.

Third parties Mostbet may share data with:

• Payment Processors: Easypaisa, JazzCash, NayaPay, SadaPay, IBFT, and Visa/Mastercard payment networks receive the minimum data required to process your specific transaction.
• Identity Verification Services: Mostbet uses third-party KYC (Know Your Customer) providers to verify player identities and ages. These providers process identity document images under strict data security and confidentiality agreements.
• Fraud Prevention Services: Anonymised or pseudonymised behavioural and device data may be shared with fraud prevention service providers to help identify suspicious activity patterns across the platform.
• Regulatory Authorities: Mostbet is legally required to share certain data with licensing authorities, financial intelligence units, and law enforcement agencies when lawfully compelled to do so. This is a legal obligation that cannot be declined.
• Game Software Providers: Some casino and live dealer games on Mostbet are provided by third-party game studios. These providers may receive your player ID (not your personal identifiable information) and game session data for the purpose of delivering the game.
• Legal and Professional Advisers: In the event of a legal dispute, Mostbet may share relevant data with legal counsel, auditors, or other professional advisers bound by professional confidentiality obligations.

All third parties with whom Mostbet shares data are required to handle that data in accordance with their own data protection policies and applicable law. Mostbet does not transfer player data outside of jurisdictions with adequate data protection frameworks without appropriate safeguards in place.

Mostbet retains personal data for as long as is necessary for the purpose it was collected, or as required by applicable law. The following retention periods apply:

• Active Account Data: Retained for the duration of your account and for a period of five years following account closure, to satisfy regulatory obligations and to defend against potential claims arising from the account.
• Transaction Records: Financial transaction records are retained for a minimum of five years from the date of the transaction as required by anti-money laundering regulations.
• Identity Verification Documents: CNIC and passport copies are retained for five years from the date of verification or account closure, whichever is later.
• Support Communications: Chat logs and email correspondence with the Mostbet support team are retained for two years from the date of the last communication in the relevant thread.
• Marketing Consent Records: Records of your consent to or withdrawal from marketing communications are retained for the period of your account plus two years, for compliance evidence purposes.
• Anonymised Analytics Data: Anonymised platform usage data from which no individual can be identified may be retained indefinitely for platform development purposes.

Once the applicable retention period expires, data is securely deleted or anonymised. Players may request early deletion of non-legally-mandated data by contacting support@mostbet-khelo.net, subject to the limitations described in Section 11 of this Privacy Policy.

Mostbet applies technical and organisational security measures designed to protect player data from unauthorised access, disclosure, alteration, or destruction. These measures are reviewed and updated on a regular basis as technology and threat landscapes evolve.

Technical security measures in place at Mostbet include:

• 256-bit SSL (Secure Sockets Layer) encryption for all data transmitted between player devices and Mostbet servers.
• AES-256 encryption for sensitive data stored in Mostbet databases, including identity documents and payment method details.
• Two-factor authentication (2FA) available for all Mostbet accounts — strongly recommended for all players.
• Automated fraud detection systems monitoring all account activity in real time for unusual patterns.
• Rate limiting and intrusion detection systems protecting against brute-force and credential-stuffing attacks.
• Regular third-party penetration testing of Mostbet infrastructure to identify and address vulnerabilities proactively.
• PCI-DSS compliant payment processing infrastructure for all card transactions.

In the event of a data security incident affecting player data, Mostbet will notify affected players promptly via their registered email or mobile number and will take immediate steps to contain and investigate the incident.

Mostbet uses cookies and similar tracking technologies on the web version of the platform. Cookies are small data files stored on your device that help Mostbet recognise your session, remember your preferences, and collect usage analytics data. The Mostbet mobile app uses equivalent on-device identifiers for the same purposes.

You can manage cookie preferences through your browser settings or the Mostbet cookie preference panel. Disabling non-essential cookies will not prevent you from using the core Mostbet platform, though some features such as saved preferences may not function as expected.

As a Mostbet player in Pakistan, you have the following rights over your personal data. Requests to exercise these rights should be sent to support@mostbet-khelo.net with the subject line "Data Rights Request". Mostbet will respond within 30 days.

Mostbet is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If Mostbet becomes aware that a player is under 18, the account will be immediately suspended, all funds will be returned to the source payment method where possible, and all personal data associated with the account will be deleted within 30 days of discovery, except where retention is required by law.

Parents and guardians who believe a minor may have created a Mostbet account should contact support@mostbet-khelo.net immediately. Mostbet will prioritise investigating and resolving such reports. We also strongly recommend that parents use parental control software to restrict access to online gaming platforms on devices accessible to minors.

Mostbet may update this Privacy Policy from time to time to reflect changes in our data practices, the introduction of new platform features, changes in applicable law, or recommendations from data protection authorities. The date of the most recent update is always shown at the top of this document.

When material changes are made to this Privacy Policy, Mostbet will notify registered players via SMS to their registered Pakistani mobile number or via email if an address is registered, at least 7 days before the changes take effect. Non-material changes — such as minor clarifications or corrections of typographical errors — may be made without prior notice.

Continuing to use the Mostbet platform after the effective date of an updated Privacy Policy constitutes your acceptance of the revised document. If you disagree with any changes, you have the right to close your Mostbet account by contacting support — your data will be handled in accordance with the Privacy Policy in force at the time of closure for the applicable retention periods.

For any questions, concerns, or requests related to this Privacy Policy or the personal data Mostbet holds about you, please contact the Mostbet Data Protection team. All privacy-related communications are treated as confidential and handled by a dedicated team separate from general player support.

For information about responsible gaming tools and self-exclusion, please visit the Responsible Gaming page. For the full platform rules, see the Terms and Conditions.